RestonmeSeller product purchases
For products bought from seller stores, the seller is responsible for refunds, returns, exchanges, warranties, chargebacks, product defects, delivery issues, and customer service unless applicable law says otherwise.
Refund and Dispute Policy
How platform billing disputes and seller product disputes are separated.
Restonme platform charges
Subscriptions, premium modules, themes, ads credits, domains/email services, usage charges, and platform invoices are Restonme charges and are handled under Restonme billing policies.
Manual payments
Manual mobile money, manual bank transfer, cash on delivery, and pay on pickup require seller confirmation and carry higher fraud and reconciliation risk. Orders should not be treated as paid until confirmation rules are satisfied.
Disputes and chargebacks
Sellers are responsible for their provider disputes and chargebacks for buyer purchases. Restonme may record dispute status for support and reconciliation without becoming the seller of record.
Abuse
Restonme may restrict accounts or payment methods for refund abuse, chargeback abuse, fake disputes, fraud, or activity that creates provider or platform risk.